Updated: 20 September 2026
Seller and scope
MeM Group SRLS, VAT/tax no. 05079580261. Registered office: Via Reginato 85/H, 31100 Treviso (TV), Italy. Shop and goods returns: Via Veneto 2, 31057 Silea (TV), Italy. Email: info@turbantichristine.com. Phone: +39 0422 549649.Consumer Code protections apply to individuals purchasing outside their business or profession. These terms apply to new orders from 20 September 2026; earlier orders retain their applicable purchase-time terms and mandatory rights.
Products, prices and orders
Product pages show characteristics, materials, colours and prices. Prices are in euros and include VAT where due. Images are illustrative; screen differences do not exclude liability for actual non-conformity. You can edit the basket and details before confirmation. The final button submits an order with an obligation to pay; confirmation and a summary are emailed to the address supplied. Keep these messages. For unavailability or an obvious material error, we contact you for an agreed solution or due refund, without unilateral substitutions.
Payments
Checkout shows the payment methods currently enabled. Item prices, shipping, any discounts and the total are displayed before confirmation. PayPal/card payments are handled by the payment provider; do not send card details by email or through forms. For bank transfers use only the details in your order confirmation. If payment fails, contact support with the order reference before repeating it.
Standard express delivery
Appointment delivery is unavailable. The fee is based on the delivery country, postal code and town, including when these differ from billing details. You do not choose a tariff zone. Check the summary before confirming. Special or unrecognised destinations require assistance before ordering; no unagreed surcharge is added after purchase.
| Destination | Standard fee | Promotion |
|---|---|---|
| Mainland Italy, excluding Venice/lagoon and islands | €8.90 | €0 above €89 |
| Sicily and Sardinia, excluding minor islands | €9.90 | €0 above €89 |
| Venice and lagoon | €32.00 | Excluded |
| Served minor islands | €38.00 | Excluded |
| Germany | €25.90 | Excluded |
Promotion threshold
The promotion applies when the items subtotal exceeds €89: at exactly €89 shipping remains payable. The subtotal uses item prices in the basket before any payment discounts or promotional codes, and excludes shipping. Partial returns follow the conditions explained in the returns section.
Timing and receipt
Summary delivery times are estimates, depending on destination, stock and carrier collection. Unless a different deadline is agreed, delivery takes place within 30 days of contract conclusion. Risk passes when the consumer physically receives the goods, subject to statutory exceptions.
Withdraw from your contract here / Request a return
Withdrawal without giving a reason
You may notify us of withdrawal within 15 days of delivery, without giving a reason. For goods ordered together but delivered separately, the period starts when the last item is delivered. Use the online form, email the completed PDF to info@turbantichristine.com or send an explicit statement, including by post to MeM Group SRLS, Via Reginato 85/H, 31100 Treviso (TV), Italy. The order reference helps us identify and file your request; the online form requires the order code and purchase email address. Contact us if you cannot find them. Statutory extensions for missing information remain applicable.
Returning goods and receiving a refund
Send the goods back within 14 days of notifying withdrawal to Via Veneto 2, 31057 Silea (TV), Italy. You pay the direct return shipping cost for withdrawal and may choose the carrier. You do not need prior authorisation to exercise withdrawal. We refund without undue delay and within 14 days of notification; unless we offered to collect the goods, we may withhold the refund until we receive the goods or evidence of dispatch, whichever comes first. For full withdrawal, the initial standard delivery charge actually paid is included, excluding any extra cost of a more expensive service chosen by the customer. We use the original payment method unless otherwise agreed at no additional cost.
Product condition and care
Handle the product carefully and limit any trial to what is needed to check its nature, characteristics and functioning, as you would in a shop. Do not wash, alter or use it beyond this examination if you intend to return it. Keep the packaging, accessories and attached tag to help preserve its original condition. We inspect and document the condition of returned goods. Handling beyond what is necessary may result in a refund reduction proportionate to the actual loss of value. The fact that an item can no longer be sold as new does not automatically result in refusal of a refund.
Products with a hygiene seal
For sealed goods which, by their nature, are unsuitable for return for health protection or hygiene reasons, opening the seal after delivery excludes withdrawal. Any such exclusion must be communicated before purchase. Ordinary packaging or a tag alone is not a hygiene seal; CE marking does not in itself exclude withdrawal.
Partial returns and the free shipping promotion
For orders covered by the free shipping promotion, standard shipping is complimentary above an items subtotal of €89, before any payment or promotional-code discounts, for mainland Italy, Sicily and Sardinia. Venice/lagoon, minor islands and Germany are excluded. For an agreed partial return, the promotion remains valid if the retained items still exceed €89. Otherwise, the separate refund calculation considers the ordinary shipping fee communicated at purchase (€8.90 mainland Italy; €9.90 Sicily/Sardinia), once per order and no more than the return refund. The calculation is communicated and agreed with the customer. This rule does not apply to confirmed defects or non-conformity. Withdrawal from the entire order follows the Returning goods and receiving a refund section. Each order remains subject to its purchase-time terms and mandatory consumer rights.
Checks before dispatch, defects and non-conformity
Before dispatch we check the item's visible condition, its correspondence with the order and its packaging. Report any problem promptly to customer service, giving the order reference and describing the issue, with photographs where helpful. We assess the report and, where needed, inspect the product to establish the problem and its origin. Damage caused after delivery by misuse or alterations is not an original defect. For a confirmed defect or non-conformity, we offer a full refund of the item's price or a replacement without recalculating the free shipping promotion; necessary return and replacement costs are borne by us. If non-conformity is not found, we explain the inspection result and any cost of sending the item back to the customer, to be agreed before proceeding. The legal guarantee and related rights remain applicable as described on the Warranty and assistance page.
Damaged parcel: checks and reporting on delivery
Inspect the packaging carefully before signing the delivery receipt. If it is torn, crushed, open, wet or shows signs of tampering, report this immediately to the courier and request acceptance with a specific written reservation describing the damage on the delivery record, including an electronic record. Do not use only a general reservation: describe the issue, for example, 'Packaging torn on the side and closure damaged'. Do not confirm that packaging is intact if it has visible damage. Photograph the parcel, shipping label and any damaged contents, and retain the product, box and internal protection. Email the documentation promptly to info@turbantichristine.com with your order reference. If the courier does not allow the reservation to be recorded, tell us promptly. A specific reservation and photographs are important evidence of damage present on delivery. Their absence may make it harder to establish what happened. Each refund or replacement request will be assessed using the available documentation and checks, without prejudice to consumer rights.
Administrative checks and refund receipt
Refund handling includes administrative checks of the order, documents and any product inspection results. We communicate the amount and reasons for any adjustments to the customer. These checks do not introduce prior authorisation for withdrawal or change the refund deadlines above. When a refund is recorded, we send a notification with the order reference, amount, date and payment method. If you have an account, archived documents are available within the relevant order in your personal area.
Personal data and request receipt
We use your details to handle the request and related contractual and legal obligations. Health information, identity documents and card details are not required. The online form emails a dated receipt to the order email address and archives the request with the relevant order. The receipt confirms submission of the request, not an executed refund. Full information and conditions: www.turbantichristine.com/eng/resi_rimborsi.php.
Promotion examples
Order €90, partial return €20, retained items €70: for mainland Italy the agreed calculation is €20 − €8.90 = €11.10. Order €200, return €50, retained items €150: refund €50. These shipping fees are not deducted for a confirmed defect.
Legal guarantee of conformity
For new goods sold to consumers, we are responsible for non-conformity becoming apparent within two years of delivery. Claims for defects not fraudulently concealed are subject to a 26-month limitation period from delivery. Unless proved otherwise, defects appearing within one year are presumed to have existed at delivery, subject to statutory conditions. The seller is your contact; you need not first contact the manufacturer.
Remedies and reporting
Statutory remedies under Articles 128 et seq. of the Italian Consumer Code remain available: free repair or replacement within a reasonable period and without significant inconvenience; price reduction or termination in the cases provided by law. Our confirmed-defect refund/replacement offer does not restrict these rights. State the order, item and issue; health information is unnecessary. Ordinary wear and misuse damage are not in themselves original defects, but each case is assessed without automatic exclusions of statutory protection.
Complaints, law and disputes
For assistance or complaints, email info@turbantichristine.com. Italian law applies without depriving consumers of mandatory protections applicable in their country of habitual residence. The competent consumer court is determined by applicable law, including the Italian residence/domicile rule where applicable. Competent ADR procedures remain available under their respective rules. The EU ODR platform closed on 20 July 2025 and is no longer a complaint channel. Nothing restricts access to competent authorities or excludes liability that cannot lawfully be excluded.