Payment and shipments
Products availability and shipment
If a product is indicated as "available" Turbantichristine.com will send it as soon as possible and however within maximum 5 working days from the receipt of the order. Shipments will be done by courier. Deliveries in Italian territory will be normally made within 48 working hours from shipment date, concerning instead deliveries outside Italy and for any further clarification refer to point "13. Shipment charges and delivery time" of these General Conditions of Sale.
If a product is indicated as "available in 3/5 days" this means that it is not on stock at the moment but will be available again within 3/5 working days. Anyway Customer can add this item to the shopping bag and buy it: Turbantichristine.com will inform him when the product will become "available".
If the product is indicated as "available on order" this means that Turbantichristine.com needs Client's confirmation to proceed to supply selected item as this is not normally available in our warehouse and it is ordered on purpose in the presence of Client request. In this case Client can ask to be informed with no obligation about estimated shipment time.
Turbantichristine.com Customer Service will send a confirmation by email to the Client when shipment of Order has been done with indication of courier and number of the shipment (tracking number) to allow the Client to monitor shipping on the website www.turbantichristine.com on "Account" section after login with username and password or directly on courier website by searching shipment details with tracking number or contacting courier area branch.
Turbantichristine.com will not be responsible for failed or delayed delivery due to act of God, such as - for example - strikes, public authority actions, rationings or shortage of energy or raw materials, transport problems, fires, floods, floodings and damages to industrial machineries not attributable to Turbantichristine.com's negligence. It will promptly communicates to Client occurrence and fail of an act of God. In case that the act of God persists for a period exceeding 4 (four) weeks, each side will have the faculty to withdraw from contract. Client will not have the right to receive any compensation or reimbursement at any title, except the right to return what possibly already paid as price.
Turbantichristine.com will not be responsible for failed or delayed delivery in case that:
- despite it arranged for regular and prompt purchase of articles to cover the Order received, it has not be provided with negotiated terms and ways by the supplier;
- it is not able to compensate for loss of availability of those items;
- it has promptly communicated to Client the unavailability of the item, informing him of the right of withdrawal.
In case of unavailability of an item, Turbantichristine.com will arrange for refund of possible advance payment of price of the item to the Client to be done within 30 (thirty) days from payment receipt. In case at delivery moment packaging appears damaged, tampered with, ruined (broken, wet, etc.), open, pierced Turbantichristine.com suggest you to indicate to the carrier that you ACCEPT GOODS WITH RESERVE. In this case damages possibly caused by transportation will be intended at the exclusive courier's expense and Turbantichristine.com can get even with him. We also suggest you to check that the number of parcels indicated in the shipping note really corresponds to the number of parcels delivered by the carrier; if you find some discrepancy we recommend you to ACCEPT THE GOODS WITH RESERVE. Non acceptance with reserve to the carrier imply full acceptance of the Client and exclude any possible return due to damages caused "by transport".
Turbantichristine.com invites you to indicate a destination address where a person is always present informed and delegate to the collection of the goods, in case of absent consignee Turbantichristine.com reserves to proceed as indicated at point 13.4 of General Sale Conditions.
In range of Order forwarding process are proposed the following methods of payment: payment with credit card (Visa, MasterCard, American Express), payment with "PayPal" protected system, payment with prepaid card (for example "Postepay" or other), advance payment by bank transfer or payment on delivery. Except contrary agreement and except the case of payment on delivery shipment, Client will pay completely total Order Amount, contextually to Order forwarding. Turbantichristine.com will make the shipment of purchased items only after receipt of payment of Order Total Amount, except in case of payment on delivery. Payment on delivery is valid only for shipment within Italy. In this last case, payment must be done at goods delivery moment made by express courier, only cash payment if Total amount of the Order is less than € 1.000, otherwise if Total amount of the Order is equal or superior to € 1.000 payment must be done only with bank draft.
Shipments outside Italy: we accept only advance payment with bank transfer, payment with credit card or pre-paid card or PayPal system. It being understood what described at point n. 5 "Availability and shipment" of General Sale Conditions.
In case of payment with advance bank transfer a 2% discount is applied on the Amount called "Total items" in shopping bag/cart section. If Client choose cash payment on delivery a fixed surcharge of € 4,50 is applied.
Bank details to proceed with advance bank transfer are:
Holder: Turbantichristine.com - MeM Group SRLS
Bank: BANCA SELLA
Iban code: IT47Q0326812000052969871040
Description of payment: Advance payment ref. Order n. (indicate order number) Client : (indicate your name and surname)"
N.B. : Payments made with foreign current accounts opened in countries outside the European Union are not accepted. If Turbantichristine.com - MeM Group Srls receives payments from these foreign current accounts (e.g. from Swiss current accounts) the order will be cancelled and from the reimbursement of the ammount paid will be deducted the amount of € 30.00 to cover the costs incurred for the operation refund management.
Client accepts to receive invoices in paper format (inside the shipment packaging) or in electronic format (by email) and in this case he will undertake to print and keep a copy of the same.
Shipping charges and delivery time
Charges and estimated time for delivery are shown directly in "Shopping bag/Order" section before you proceed with the confirmation of the order. It is necessary to choose the correct destination between those suggested by the system in Summary section > DESTINATION. System will automatically calculate and show the amount of shipping charges and normally estimated delivery time. Any promotion (for example Shipment free) will be considered by the system and automatically shown in the summary.
Any request concerning shipment to destinations not indicated by the system or particular requests regarding transportation to Turbantichristine.com must be pre-emptively agreed and ad hoc quoted.
Turbantichristine.com Customer Service will send to Client a confirmation by email when the shipment of the Order is done with indication of courier and number of the shipment (tracking number) to allow the Client to monitor the shipment on the website www.turbantichristine.com on "Account" section after login with username and password or directly on courier website by searching shipment details with tracking number or contacting courier area branch.
In case that courier is not able to make the delivery because of wrong or non-existent destination address or in case of absent addressee or not informed/ not delegate addressee to the reception of the goods, Turbantichristine.com will open automatically a stored material file and will debit the cost to the Client: this charge is composed by the opening file cost and the charge for days of goods storing in courier warehouse. To avoid any possible charge or inconvenient, Turbantichristine.com suggests to request the "delivery on appointment" service planned with the courier with a surcharge of € 2,00 by selecting the option "Express Courier on appointment" in the "Shopping bag" area on the Summary section.
In case that also at second passage addressee is absent, destination address results wrong or Turbantichristine.com is not able to contact the Client, Turbantichristine.com will ask the courier to give back the shipment to Turbantichristine.com's warehouse and will refund the Client within 30 (thirty) days from the opening date of stored material dossier deducting the cost of € 25,00 (twenty five) for the management of this dossier, the cost of the shipment both for the sending and the return of goods to our warehouse (even in case of free shipping promotions).
Shipments outside Italy: we accept only advance payment with bank transfer, payment with credit card or pre-paid card or PayPal system. It's being understood what described at point n. 5 "Availability and shipment" of General Sale Conditions.
Anonymity and privacy
Turbantichristine.com will undertake to ship the goods purchased by the Client using anonymous packaging without any indications of the contents. Turbantichristine.com invites the Client to indicate a shipment address where is always present somebody informed and available to receive the shipment at the courier's arrival. Inside the packaging Client will find, if required, Invoice where are indicated all products purchased with details and description.