Updated: 20 September 2026
Legal guarantee of conformity
For new goods sold to consumers, we are responsible for non-conformity becoming apparent within two years of delivery. Claims for defects not fraudulently concealed are subject to a 26-month limitation period from delivery. Unless proved otherwise, defects appearing within one year are presumed to have existed at delivery, subject to statutory conditions. The seller is your contact; you need not first contact the manufacturer.
Checks before dispatch, defects and non-conformity
Before dispatch we check the item's visible condition, its correspondence with the order and its packaging. Report any problem promptly to customer service, giving the order reference and describing the issue, with photographs where helpful. We assess the report and, where needed, inspect the product to establish the problem and its origin. Damage caused after delivery by misuse or alterations is not an original defect. For a confirmed defect or non-conformity, we offer a full refund of the item's price or a replacement without recalculating the free shipping promotion; necessary return and replacement costs are borne by us. If non-conformity is not found, we explain the inspection result and any cost of sending the item back to the customer, to be agreed before proceeding. The legal guarantee and related rights remain applicable as described on the Warranty and assistance page.
Remedies and reporting
Statutory remedies under Articles 128 et seq. of the Italian Consumer Code remain available: free repair or replacement within a reasonable period and without significant inconvenience; price reduction or termination in the cases provided by law. Our confirmed-defect refund/replacement offer does not restrict these rights. State the order, item and issue; health information is unnecessary. Ordinary wear and misuse damage are not in themselves original defects, but each case is assessed without automatic exclusions of statutory protection.