Updated: 14 September 2026
Controller and contact
MeM Group SRLS, VAT/tax no. 05079580261. Registered office: Via Reginato 85/H, 31100 Treviso (TV), Italy. Shop and goods returns: Via Veneto 2, 31057 Silea (TV), Italy. Email: info@turbantichristine.com. Phone: +39 0422 549649.
Data and purposes
We process your name, order reference, email, items and optional details to receive and handle withdrawal, returns and defect reports and send a receipt. Legal bases are contract performance and legal obligations (GDPR Article 6(1)(b),(c)). Minimum details are needed to identify and handle the request; email/post remain available. Marketing consent is unnecessary. Avoid health data, identity documents and payment details. A technical identifier derived from the IP address limits abusive submissions for the legitimate interest in security (Article 6(1)(f)).
Recipients and retention
Authorised staff and necessary hosting, email and technical providers access data in their respective roles; carriers/payment providers receive only what is necessary for a return or refund. Data are not published. The private technical request copy is removed from the site after 30 days at the next automated maintenance run; the anti-abuse counter expires after 24 hours. Shop mailbox correspondence and administrative records are kept as necessary for handling and applicable obligations, including fiscal retention and legal claims. Details of providers, any non-EEA transfers and safeguards are available from the controller.
Your rights
Contact the controller to request access, correction, erasure, restriction and, where applicable, portability and objection. Statutory retention limits remain. You may complain to the competent supervisory authority, including the Italian Garante. This form neither makes automated refund decisions nor profiles users.
Order documents
Requests linked to an order and refund receipts are kept in the private order file for contract handling, administrative obligations and the protection of rights, for the necessary period, normally up to 10 years. They are accessible to authorised staff and to the order owner in their account. Removal of the temporary technical copy does not remove these administrative documents.